We are committed to protecting the privacy of all users of our site. This privacy policy is intended to inform you about what information we gather and why we collect it. It is here to help website operators comply with data protection legislation. In the UK this means complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). Failure to comply with data protection legislation can lead to civil liability and criminal penalties. Please take a minute to read and understand the policy. If at any point you wish to know more information, please contact us at: info@robertstephenson.co.uk.
The details which you provide about yourself or any information which identifies you (such as your name, address, email address) will be collected by us when you request any information about us or our services.
This information will be held on our system, it will be used to:
• send you further details of our services
• contact you in response to any general or specific enquiries made by you
• send you information regarding updates on new carpet designs
We process this information on the basis of your consent (where you have provided it), our legitimate interests in responding to enquiries and promoting our services, or where required to comply with legal obligations. We will not pass on your personal information to third parties unless required by law or by a regulatory or government authority. We do not normally link IP addresses to anything personally identifiable, which means that you remain anonymous even though we include your IP address in our aggregate information. However, we may use IP addresses to identify a user when it is necessary to enforce compliance with our terms and conditions, or to protect our services and other users.
Cookies are small pieces of information stored on your computer, used to identify you (including your IP address / operating system / browser type) for system administration. We may use cookies to automate certain functions and to provide you with information about your account. Cookies allow us to track those areas of the site that you have visited, while at the same time match your address and other information so you do not have to retype these details every time you visit the website.
You can modify your browser to turn off the cookie feature. However, if you do so, you may not be able to use or access parts of our website. Non-essential cookies (including analytics cookies) will only be placed with your consent, which you can manage via our cookie banner or browser settings.
The cookies we use may be either persistent or session cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser until its set expiry date (unless deleted earlier). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. These cookies can keep track of a user’s input when filling online forms.
When you use our website, you may also be sent third-party cookies. We use Google Analytics to analyse the use of the website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google may also transfer this information outside the UK/EEA and combine it with other data they hold. To find out more, please see Google’s privacy policy: https://policies.google.com/privacy. You can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout.
We retain personal data only for as long as necessary to provide our services and comply with legal obligations. Data related to enquiries is generally kept for up to 2 years, unless you request deletion sooner.
If your personal information changes or if you no longer wish to subscribe to the service, we will endeavour to correct, update or remove the personal information provided to us as speedily as possible. To remove your details, please contact: info@robertstephenson.co.uk
Under UK GDPR you have the right to:
• access the personal data we hold about you
• request correction of inaccurate data
• request erasure of your data
• restrict or object to our processing of your data
• request transfer of your data to another service (data portability)
• withdraw your consent at any time (where processing is based on consent)
If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk).
Robert Stephenson is a trademark of Robert Stephenson. All images on this website are the property of Robert Stephenson and may not be used without prior consent. Please contact: info@robertstephenson.co.uk for details.
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email at: info@robertstephenson.co.uk or by post to: 1 Elystan Street, Chelsea Green, London SW3 3NT.
